Courtesy translation. This English version is provided for convenience only. In case of any discrepancy, the German version (AGB) is legally binding.
General Terms
The following General Terms and Conditions (GTC) govern the legal relationship between Tassadar GmbH and its customers in connection with the web shop operated by Tassadar GmbH under the domain www.libelle.at. All services and intermediary services concluded via this web shop are provided solely on the basis of the contractual terms set out here and, subordinately, on the basis of the applicable Austrian legal provisions.
Terms and Conventions
For ease of reading, the following conventions apply to these GTC:
- We use the term "participant" instead of "contracting party" or "buyer";
- the term "participant" and all other personal nouns are used in a gender-neutral sense and refer to persons of any gender; in all other respects, reference is made to the currently valid version of ÖNORM A 1080.
Offer and Conclusion of Contract
Both the website and the web shop of Tassadar GmbH are exclusively an information platform for workshops, events, seminars and courses (hereinafter referred to as "events") from our community.
In connection with the booking of an event, Tassadar GmbH acts exclusively as an intermediary between the participants and the organisers. The contract for participation in an event is therefore concluded exclusively with the respective organiser. Tassadar GmbH merely assumes the role of intermediary and payment processor and accepts no responsibility or liability for the content, delivery or conduct of the respective event.
Tassadar GmbH exercises great care when entering and maintaining the event information available online and when transferring the data provided by the workshop leaders; however, Tassadar GmbH cannot guarantee the completeness and accuracy of this information.
Description of Services
By making a binding booking and payment at the end of the online transaction, the participant declares that they have read and accepted all information about the respective event (organiser, content and schedule) (description of services). If there are any questions or doubts about the content and schedule of an event, it is the participant's responsibility to obtain full information in advance by telephone, in person or by email from the organiser or Tassadar GmbH.
Data Protection and Confidentiality
In order to process online transactions, Tassadar GmbH requires personal data of the participant, in particular name, address, email and/or other contact details. This data is used to book the respective event and must therefore be passed on to the organiser. Tassadar GmbH contractually obliges all organisers to treat this participant data strictly confidentially and prohibits its disclosure to third parties. As intermediary of the conclusion of the contract, however, Tassadar GmbH is not liable for compliance with this obligation on the part of the organisers, except within the limits of Section 1315 of the Austrian Civil Code (ABGB).
All sensitive data required in the course of payment processing (e.g. credit card numbers, account information and the like) is not stored permanently on the web servers of Tassadar GmbH, but is deleted immediately after the payment has been completed; Tassadar GmbH retains only the authorisation numbers / transaction numbers required for accounting purposes.
To carry out the payment process, Tassadar GmbH uses a payment provider to whom this data is passed on or into whose input form this data is entered. By entering this data into the corresponding fields of the payment provider's input form, a contractual relationship is established between the payment provider and the participant. Tassadar GmbH is not a party to this direct contractual relationship and therefore cannot accept any liability for the conduct of the payment provider, except for culpable selection pursuant to Section 1315 of the Austrian Civil Code (ABGB).
General Contractual Terms of the Organisers
In the interest of uniformity of the contractual relationships that Tassadar GmbH arranges between the participants and the organisers, these General Terms and Conditions are accompanied by the terms and conditions (event terms) on the basis of which the contract between the participants and the organisers is concluded.
All organisers have declared that they submit to these event terms and have furthermore declared that they will accept contracts with participants exclusively under these event terms.
Final Provisions
Transactions in the web shop of Tassadar GmbH are governed by Austrian law, with the place of jurisdiction in Vienna. The respective event to which the booking relates is governed by the contractual terms and legal systems as specified by the respective organisers or as prescribed by law.
Event Terms
The following event terms govern the legal relationship between the organiser and their customers in respect of a workshop taking place on the premises of Tassadar GmbH. All such workshops are conducted exclusively on the basis of the contractual terms set out here and, subordinately, on the basis of the applicable Austrian legal provisions.
Terms and Conventions
For ease of reading, the following conventions apply to these terms:
- We use the term "participant" instead of "contracting party" or "buyer";
- the term "participant" and all other personal nouns are used in a gender-neutral sense and refer to persons of any gender; in all other respects, reference is made to the currently valid version of ÖNORM A 1080.
Offer and Conclusion of Contract
Bookings made via the website and web shop of Tassadar GmbH are merely arranged by Tassadar GmbH; the contract is concluded between the organiser and the participants.
Description of Services
By making a binding booking and payment at the end of the online transaction, the participant declares that they have read and accepted all information about the respective event (organiser, content and schedule) (description of services). If there are any questions or doubts about the content and schedule of an event, it is the participant's responsibility to obtain full information in advance by telephone, in person or by email from the organiser or Tassadar GmbH.
Data Protection and Confidentiality
In order to run the event, the organiser requires personal data of the participant, in particular name, address, email and/or other contact details. This data is used to book the respective event and must therefore be processed by the organiser. The organiser undertakes to treat this participant data strictly confidentially and not to pass it on to third parties.
Changes to the Event
When booking, participants are asked to provide contact details (email or telephone number), among other things so that they can be notified in the event of changes. If these details are not entered, or are entered incorrectly, the organiser has no way of contacting the participant and informing them of any changes. In particular, the organiser is under no further obligation to trace the participant in order to inform them of any changes. We strongly recommend visiting the website and web shop of Tassadar GmbH before the event in order to reliably learn of any changes.
It is expressly agreed that, in the event of changes to the booked event compared to its status at the time of booking, only the rules described here shall apply:
- Minor adjustments to the content do not constitute grounds for withdrawal from the booking.
- Change of trainer / workshop leader: In the event of illness or other unavailability, the organisers always endeavour to arrange an equivalent replacement at short notice. If this is possible, the participant has no grounds for withdrawal from the booking.
- A change of event venue (location) may become necessary for organisational reasons and does not constitute grounds for withdrawal from the booking.
- Postponement of the event to another date: In the event of postponement, the participant is free to withdraw from the purchase.
- Cancellation without replacement: If the event has to be cancelled without replacement, the participant is entitled to a full refund of the participation fee.
- Exclusion (background: see below): If a participant is excluded in the period between booking and the start of the event, the participation fee will be refunded; if the exclusion takes place after the start of the event due to breaches of the rules of conduct or house rules on the part of the participant, there is no entitlement to a refund.
If a participant does not attend the event – for whatever reason – or if another person attends in their place (cf. the recording of personal data at the time of booking), there is no entitlement to a refund of the participation fee.
Withdrawal / Cancellation of the Booking
Participants have the right to withdraw from their booking up to 48 hours before the start of the event without giving reasons. Tickets already paid for will be refunded to the original payment method within approx. 4-8 working days, less payment and handling fees of EUR 5.
Refusal and Exclusion
The organisers reserve the right to refuse individual persons participation in events in the interest of the safety and well-being of the other participants. For this reason, the name of the participating person(s) is requested at the time of booking: the identity of the booking person is an integral part of the contract and cannot be changed unilaterally until the end of the event; the organisers have the right to verify the identity of the participants before the start of the event. Refusal to cooperate in this identity verification results in exclusion from the event without any entitlement to a refund of the fee already paid.
The transfer or resale of the right of admission to booked events by the participant is expressly excluded; any attempt to do so results in forfeiture of the participation fee paid.
Likewise in the interest of the safety and well-being of the other participants, the organisers are entitled to remove individual persons from the event venue if they fail to comply with the rules of conduct announced at the outset or the house rules of the respective venue.
Final Provisions
Transactions in the web shop of Tassadar GmbH are governed by Austrian law, with the place of jurisdiction in Vienna (provided the participant has a place of residence or place of work in Vienna).
Room Rental: K*nky Playroom
The following terms govern the legal relationship between Tassadar GmbH (hereinafter referred to as "Libelle") and its customers in respect of the private, hourly rental of the K*nky Playroom at Libelle Wien, Tellgasse 25/1, 1150 Vienna. The room is rented out solely on the basis of the contractual terms set out here and, subordinately, on the basis of the applicable Austrian legal provisions.
Scope
These terms apply to all bookings of the K*nky Playroom for private use that are made via the website and web shop under the domain www.libelle.at. Unlike in the case of events, where it acts as an intermediary, Libelle is itself the contracting party of the hirer here.
The rental of other rooms or of the entire venue, as well as any commercial use, is subject to separate, individually agreed arrangements.
Terms and Conventions
For ease of reading, the following conventions apply:
- We use the term "hirer" for the person who books and pays for the room; this person is Libelle's contracting party;
- we use the term "guests" for all other persons who use the room together with the hirer.
Offer and Conclusion of Contract
The presentation of packages and available dates on the website does not constitute a binding offer by Libelle. By making a binding booking and payment at the end of the online transaction, the hirer submits an offer to conclude a rental contract for the selected date.
The contract is only concluded once Libelle expressly confirms the booking. An automatically sent acknowledgement of receipt or payment does not constitute acceptance. If Libelle declines the booking, for example because the date is exceptionally not possible, the entire amount paid will be refunded to the original payment method.
When booking, the hirer is asked for a first name, an email address, a telephone number for queries and the number of persons. If these details are not entered, or are entered incorrectly, Libelle has no way of contacting the hirer and informing them of the confirmation or of any changes.
Scope of Services and Rental Period
Libelle makes the K*nky Playroom, including its equipment, available to the hirer for exclusive use for the duration of the booked package. The rental period begins at the booked start time and ends once the hours agreed in the package have elapsed, but no later than 01:00. The room must be vacated by the end of the rental period. A late start on the part of the hirer does not extend the rental period.
The package price includes the following services:
- use of the room and the equipment provided;
- prosecco in the quantity stated for the respective package, and a carafe of water with glasses;
- use of the shower (with fresh towels), lockers and changing area;
- use of the sound system;
- final cleaning after normal use.
Any extras booked in addition (e.g. drinks or food) form part of the contract. Admission is carried out in person by a member of the Libelle team.
Prices and Payment
The prices stated on the website at the time of booking apply. All prices are gross prices and apply regardless of the number of persons. Payment is made immediately upon booking using the online payment methods offered in the web shop; payment in cash on site is not possible.
Number of Persons and Minimum Age
The room may be used by no more than 10 persons at the same time, including the hirer. All persons present must be at least 18 years old. Libelle is entitled to verify age by checking identification; persons who cannot prove their age may be refused entry.
The hirer is responsible for ensuring that all guests are aware of and comply with these terms and Libelle's house rules.
Use
The room is rented out exclusively for private use. Commercial use, sex work and photo or film productions are only permitted by prior written agreement with Libelle (enquiries to info@libelle.at). Making the room available to third parties or passing on the booking is not permitted without Libelle's consent.
Everything that takes place in the room is consensual between the persons involved. The room and equipment must be treated with care and used as intended; furniture and devices may only be used by persons who are able to handle them safely.
Hirers and their guests may bring their own drinks. Bringing their own food is not permitted; food can only be booked as an extra through Libelle.
Cancellation by the Hirer
Hirers have the right to cancel their booking up to 72 hours before the start of the rental without giving reasons. Cancellation is made via the link in the confirmation email or by email to info@libelle.at. The amount paid will be refunded to the original payment method within approx. 4-8 working days, less a handling fee of EUR 5.
After that, cancellation is no longer possible; this also applies to bookings concluded less than 72 hours before the start of the rental. In the event of failure to appear – for whatever reason – there is no entitlement to a refund. This also applies to any extras booked in addition.
Cancellation by Libelle
If Libelle has to cancel a date that has already been confirmed, the entire amount paid, including all extras, will be refunded to the original payment method. The hirer has no further claims, in particular for reimbursement of travel or other costs, unless Libelle is responsible for the cancellation through intent or gross negligence.
No Statutory Right of Withdrawal
The room rental is a service related to leisure activities for which a specific date or period is contractually agreed. Pursuant to Section 18 (1) no. 10 of the Austrian Distance and Off-Premises Contracts Act (FAGG), there is therefore no statutory 14-day right of withdrawal. Only the cancellation terms described above apply.
Liability, Damage and Special Cleaning
The hirer is liable for all damage to the room, the furnishings and the equipment caused by the hirer or their guests during the rental period. Damage must be reported to the team on site without delay. The costs of repair or replacement will be invoiced to the hirer.
The final cleaning included in the package price covers cleaning after normal use. Exceptional soiling that requires special cleaning will be charged separately on the basis of the actual effort involved.
Libelle accepts no liability for items brought along by the hirer and their guests, except in cases of intent or gross negligence.
Domiciliary Rights
The Libelle team on site exercises the right to determine who may enter and remain on the premises (Hausrecht); its instructions must be followed. In the event of breaches of these terms or the house rules, in particular if the maximum number of persons is exceeded, if persons under the age of 18 are present, in the event of commercial use that has not been agreed, or if persons or furnishings are put at risk, the team is entitled to remove individual persons from the premises or to end the use early. In this case there is no entitlement to a refund of the fee already paid.
Final Provisions
The room rental is governed by Austrian law, with the place of jurisdiction in Vienna (provided the hirer has a place of residence or place of work in Vienna). The provisions of the General Terms on data protection and payment processing apply accordingly to the room rental.
Gift Vouchers and Discount Codes K*nky Playroom
The following terms govern the legal relationship between Tassadar GmbH (hereinafter referred to as "Libelle") and its customers in respect of the purchase and redemption of gift vouchers and the use of discount codes for the private, hourly rental of the K*nky Playroom at Libelle Wien, Tellgasse 25/1, 1150 Vienna. They supplement the terms for Room Rental: K*nky Playroom. Unless otherwise provided here, those terms also apply to bookings made with a gift voucher or a discount code.
Terms and Conventions
For ease of reading, the following conventions apply:
- We use the term "purchaser" for the person who buys and pays for the gift voucher;
- we use the term "redeemer" for the person who redeems the gift voucher and thereby books a date; for that booking, this person is the hirer within the meaning of the room rental terms;
- "voucher" means the gift voucher for the K*nky Playroom, and "voucher code" means the code shown on the voucher.
Subject of the Voucher
The voucher is not a monetary voucher for a sum of money; it represents a service that has already been paid for. It comprises exactly one package (3 hours or 5 hours in the K*nky Playroom, each including final cleaning and prosecco: 1 bottle with the 3-hour package, 2 bottles with the 5-hour package) and those extras (prosecco, drinks packages, sandwich box) that were added at the time of purchase. No price is shown on the voucher.
Price changes after the purchase have no effect: the voucher covers the purchased items in full. If a purchased item is no longer offered, the redeemer will receive an equivalent replacement.
Purchase, Payment and Delivery
Vouchers are purchased online via the website under the domain www.libelle.at. Payment is made immediately upon purchase by card, Apple Pay, Google Pay or PayPal.
Immediately after payment, the purchaser receives an email containing the voucher as a PDF (A4 format, for printing) and a link to the online view of the voucher, which may be passed on.
The voucher is a single-purpose voucher; value added tax is included in the purchase price and becomes due at the time of purchase.
Design and Subsequent Changes
When purchasing, the purchaser chooses a design. Optionally, the name of the recipient and a personal message of no more than 200 characters may be added. The name, message and design may be changed afterwards via the link in the email, as long as the voucher has not been redeemed.
Validity and Transferability
The voucher is valid for 3 years from the date of purchase. It is transferable and not tied to a name, even if a name is shown on the voucher. The voucher may be redeemed by whoever holds the voucher code.
Redemption
The voucher is redeemed online, either by scanning the QR code or by entering the voucher code at libelle.at/voucher. The redeemer then chooses a date online. Dates are allocated subject to availability. As with every booking of the K*nky Playroom, the contract for the date is only concluded once Libelle expressly confirms the date.
The items contained in the voucher are charged at EUR 0 in the booking. Further extras may be added when redeeming; an upgrade from the 3-hour package to the 5-hour package is likewise permitted. A surcharge is payable for this; in the case of an upgrade, it equals the price difference between the two packages applicable at the time of booking.
One voucher is valid for one booking and is redeemed as a whole. It cannot be exchanged for cash, and no residual value remains.
Use of the room is subject to the terms for Room Rental: K*nky Playroom, in particular the minimum age of 18 years and the maximum of 10 persons.
Cancellation of a Date Booked with a Voucher
A date booked with a voucher may be cancelled up to 72 hours before the start of the rental. In this case the voucher becomes valid again. Additional payments made when redeeming (extras purchased in addition, surcharge for an upgrade) will be refunded, less a handling fee of EUR 5. The voucher that has become valid again remains valid until its original expiry date, and for at least another 90 days.
After that, cancellation is no longer possible; the voucher is used up.
Date Declined by Libelle
If Libelle declines a date, the voucher becomes valid again. Any additional payments will be refunded in full. The voucher that has become valid again remains valid until its original expiry date, and for at least another 90 days.
Right of Withdrawal for Voucher Purchases
Consumers may withdraw from the purchase of a voucher within 14 days without giving reasons, as long as the voucher has not been redeemed. A notification by email to info@libelle.at is sufficient. The purchase price will be refunded to the original payment method.
As before, there is no right of withdrawal for the booking of a date itself, because it is a leisure service for a firmly agreed date (see "No Statutory Right of Withdrawal" in the terms for Room Rental: K*nky Playroom). Booked dates are subject solely to the cancellation terms described above.
Discount Codes
The following terms apply to discount codes:
- a discount code applies only to the package (the room rental), not to extras;
- one discount code may be redeemed per booking;
- a discount code cannot be combined with a gift voucher and cannot be redeemed when purchasing a gift voucher;
- for discount codes with a time limit, the time of booking is decisive;
- discount codes cannot be exchanged for cash.
